Terms of Sales

General conditions of sale

These general terms and conditions of sale apply in their entirety from June 15, 2023.

Any order for products from the company UNIKTAG implies unreserved acceptance of these general conditions.

They are written in French in their original version, which alone is authentic, taking precedence over any other version translated into a foreign language.

No special condition may, without formal and written acceptance from the company UNIKTAG , prevail over these general conditions.

Any contrary conditions set by the customer will therefore, in the absence of express acceptance, be unenforceable against the UNIKTAG company.

If any provision of these terms and conditions is declared invalid by a court or any other administration or authority, such decision will not in any way affect the validity of the other provisions.

The failure to exercise, at any time, a prerogative recognized by these general conditions, or to require the execution of any stipulation of the agreement resulting from said conditions may not under any circumstances be interpreted, either as a modification of the contract, or as an express or tacit waiver of the right to exercise said prerogative in the future, or of the right to require the scrupulous execution of the commitments entered into herein.

  1. SCOPE OF APPLICATION

These general conditions apply to all sales of products intended for end-user consumers, concluded from the website www.uniktag.fr , and generally by any other means of distance communication, but excluding sales to professional customers.

  1. APPLICABLE LAW - DISPUTES

Any question relating to these general conditions, as well as to the services and sales which they govern, which is not dealt with herein, will be subject to the provisions of French law, excluding the Vienna Convention of 1980 on the international sale of goods.

In the absence of an amicable resolution, the dispute will be brought before the Evry Commercial Court.

  1. SELLER IDENTITY

Company name: UNIKTAG

SIREN number : 952 481 653

Activity carried out APE : 1629Z manufacture and sale of articles for animals.

  1. OBJECT

UNIKTAG offers for sale products precisely described on the website which can be consulted from the following address: www.uniktag.fr

Although UNIKTAG makes every effort to ensure that the product photographs on its website are faithful reproductions of the products, variations may occur due in particular to the components of each product and their technical characteristics, as well as the resolution of any photograph representing the products. This is particularly true in terms of colors, although the company strives to reproduce the exact colors as best as possible.

The UNIKTAG company cannot therefore be held responsible for the inadequacies of certain graphic representations of the products displayed on its website.

The products comply with the French provisions in force relating to safety, personal health and consumer protection at the time they are placed on the market.

  1. PRODUCT ORDERS

The customer can view the products offered for sale on the website.

If the customer wishes to place an order, he must follow the following steps:

  1. “Follow the instructions on the site and in particular, the instructions necessary for opening a customer account.
  2. Complete, according to the instructions provided online, an order form made available to him where he will include the information necessary for his identification and in particular his surname, first name, email address, postal address and delivery address.
  3. Check order items, identify and correct errors.
  4. Validate the order, the total price including all taxes, as well as the total price plus all processing and delivery costs.
  5. Use your discount code if applicable.
  6. Follow the instructions on the online payment server to pay the price including all taxes.

The customer then receives electronically at the email address provided and without delay a confirmation of acceptance of payment of the order.

At the end of the purchase process, the customer is recommended to download, save or print the general conditions of sale applicable at the time of the order, as well as the information relating to the order.

An order confirmation email will be sent to the customer at the address mentioned in the purchase form.

The customer who has chosen to purchase the products presented on the site will definitively validate his order, in view of a summary displayed on the screen, by clicking on the “confirm” tab to demonstrate his commitment, his knowledge and his acceptance of these general conditions of sale and his agreement concerning the purchase concerned.

Unless otherwise provided, once validated, the order will be submitted to the UNIKTAG company for processing and cannot be modified or cancelled.

  1. PRODUCT AVAILABILITY

The product offers and prices proposed by the company UNIKTAG are valid as long as they are accessible on the website and only within the limits of available stocks.

Unavailable products are mentioned on the site. In the event of damage, if they still appear to be available, the customer will be informed by email or regular mail upon receipt of the order.

The customer may then choose to request a refund of the price paid or the delivery of an equivalent or similar product, in return for the price paid.

The difference between the price initially paid by the customer and the price of the replacement product will either be refunded to the customer when this difference is in his favor, or will give rise to the payment of an additional price by the customer.

  1. PRICE

Product prices are indicated in euros and include all taxes.
Processing and shipping costs are the responsibility of the customer and are expressly indicated before the order is placed.

You will find the costs relating to delivery in our “delivery” section, it is specified here that:

The company UNIKTAG cannot be held liable in any way in the event of non-compliance with delivery times, this being attributable to the postal services, and does not give rise to any right to compensation or compensation insofar as the company has deposited the package within "5 days" following the order for normal shipping, "within three working days for Colissimo or Chronopost".

"The prices displayed do not include any customs duties, taxes, fees or various charges on the importation of goods owed by the buyer or recipient upon receipt of the order. To find out about these possible charges, UNIKTAG recommends that the buyer inquire with the competent authorities of their country or territory."

UNIKTAG strives to display consistent and accessible prices to as many people as possible by reducing its margins. It is therefore agreed that the prices displayed may change, in particular depending on the price of silver, the origin of the wood or the cost of manufacturing. UNIKTAG therefore reserves the right to modify the prices appearing on its website at any time. However, products will only be invoiced on the basis of the prices in effect at the time each order is recorded, as they will appear on the website.

  1. DISCOUNTS AND REDUCTIONS

“A temporary promotion may be granted in the form of a “discount voucher” giving the right, as the case may be, to a reduction in value or percentage and applying to eligible products.

The user must enter the code allocated to them in the shopping cart area provided for this purpose and then confirm the entry. The order amount will be automatically recalculated to take this discount voucher into account. It is hereby specified that several reductions cannot be combined (several vouchers, vouchers and general discount, etc.) and that these are in no way exchangeable or refundable. Similarly, a discount voucher whose code has been lost cannot be replaced or give rise to any compensation.

  1. PAYMENT

The price is payable in euros "at the head office of the UNIKTAG company", by "bank card", at the time of validation of the order for products ordered from the website or by bank transfer or check for any order of specific products subject to a prior estimate.

No discount for early payment will be granted.

The actual provision of funds to the company UNIKTAG constitutes a payment within the meaning of this article.

When payment is made by bank card, the transaction is immediately debited from the customer's bank card after verification of the card details, upon receipt of debit authorization from the company issuing the bank card used by the customer.

In accordance with legal provisions, the commitment to pay given by means of a payment card is irrevocable. By communicating the information relating to his bank card, the customer authorizes the company UNIKTAG to debit his bank card with the amount corresponding to the total price including all taxes plus all fees to be paid.

To this end, the customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his. The customer provides the sixteen digits and the expiry date of his bank card as well as, where applicable, the numbers of the visual cryptogram.

In the event that the debit of the price including all taxes plus delivery costs is not possible, the online sale will be immediately terminated and the order will be cancelled.

  1. RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.121-20 of the Consumer Code, when a sales contract for products has been concluded by the customer from the UNIKTAG company website, the customer will have a withdrawal period of seven (7) clear days from receipt of the products ordered. This period begins upon receipt of the items, the postmark being proof.

When the seven-day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

Any withdrawal from an order for products must be sent by the customer in writing to the following contact details at the head office:

UNIKTAG
73, rue Pasteur
91700 Sainte-Geneviève-des-Bois

Email: contact@uniktag.fr

Apart from the possibility given to the customer to withdraw within the time limit and under the conditions mentioned above, the contract is firm and definitive from its acceptance by the customer.
Notwithstanding the preceding provisions, products whose packaging has been opened, used by the customer, or damaged, cannot be returned by the customer and will not be taken back.

In any case, the return costs in the event of withdrawal will be borne by the customer and must be sent by “tracked” mail or parcel in order to ensure tracking.

Once the product has been returned and is not damaged, the refund will be made by check made payable to the customer. The check will be sent by registered mail with acknowledgment of receipt to the address indicated by the customer in their withdrawal letter and, failing that, to the billing address.

In accordance with article L121-20-2 of the Consumer Code, the right of withdrawal is excluded for personalized and/or made-to-order products.

  1. DELIVERY OF PRODUCTS

The products are delivered to the address expressly provided by the customer at the time of conclusion of the contract.

The delivery costs communicated to the customer before acceptance of the order on the website will be the exclusive responsibility of the customer.

The transfer of risks on the products takes place upon their receipt by the customer.
Except in cases of force majeure, products will be shipped within 24 working hours, with the exception of certain product categories (wood, jewelry and customizable necklaces within 72 working hours due to drying times) from the effective payment of the price corresponding to each order validated by the Customer.

UNIKTAG may split an order into multiple shipments depending on product availability. In this case, the customer will be informed by email.
Any modification to the order during the execution of the contract, accepted by the company, will necessarily result in an extension of delivery times.

The customer is required to check the condition of the packaging and the products upon delivery.
It is up to the customer to make any reservations and complaints he deems necessary, or even to refuse the package, if he notices an anomaly such as a damaged package or packaging, a product missing from the documents included with the delivery, etc.

The customer must ensure that the products delivered to him correspond to the order. In the event of non-conformity of the products in nature or quality with the specifications mentioned in the delivery note, the Customer must inform the company at the email address contact@uniktag.fr or at the head office: UNIKTAG / 73 rue Pasteur / 91700 Sainte-Geneviève-des-Bois.

  1. LEGAL GUARANTEE

The customer benefits in any event from the legal guarantees of conformity of the goods to the contract and of hidden defects, according to the provisions reproduced below of the consumer code and the civil code.

However, when the repair of the product would incur costs greater than the price of the delivered product, UNIKTAG may decide to replace the product with an identical product.

Article L.211-4 Consumer Code

The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or has been carried out under his responsibility .

Article L.211-5 Consumer Code

To comply with the contract, the property must:

  1. Be suitable for the use usually expected of a similar good and, where applicable: – correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model – present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
  2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L.211-12 Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

Except in proven cases of non-conformity of the product and/or hidden defect, the company UNIKTAG cannot be held liable for any deterioration of the jewelry occurring after the legal withdrawal period, i.e. 7 days after delivery or collection of the jewelry, due to the very nature of the product, certain variables (careful handling of certain parts, storage conditions, conservation, activities practiced, etc.) cannot be qualified and quantified by the company UNIKTAG and therefore cannot be attributed to it. Nevertheless, and always with a concern for customer satisfaction, UNIKTAG undertakes to examine any request concerning the deterioration of a medal or necklace item within the month following its purchase and reserves the right, depending on the case, to respond favorably to this request.

  1. INTELLECTUAL PROPERTY

The company UNIKTAG expressly reserves ownership and exclusive enjoyment of all intellectual and industrial property rights belonging to it and of which the customer may become aware or use in the context of any sales contract.

The customer is prohibited from using, exploiting or reproducing the intellectual or industrial property rights belonging to UNIKTAG without its prior written authorization.
The customer is prohibited from filing any industrial property title relating to creations, inventions, designs and models, trademarks, plans, processes belonging to the company and protecting the products.

Personal information

Customer information collected in connection with any order of products from the website is necessary for UNIKTAG to process these orders.
They are recorded in the company's customer file and may give rise to the customer exercising the right of access and rectification with the customer service of the UNIKTAG company, in accordance with the provisions of the "Informatique et Libertés" law of January 6, 1978.

Evidence and archiving

The archiving of purchase orders and invoices is carried out on a reliable and durable medium in order to constitute a faithful and durable copy.

These purchase orders and invoices may be produced as proof of the contract.

  1. INTELLECTUAL PROPERTY, DOMAIN NAME AND WEBSITE

You acknowledge and agree that all copyright, trademark, and other intellectual property rights in all information or content on this website will be, at all times. You may only use this information to the extent that you are expressly authorized to do so, by us or by those who have granted the license. All elements constituting this site belong to the publisher and are as such protected by intellectual property legislation. Internet users therefore acknowledge that, in the absence of authorization, any total or partial copying and any distribution or exploitation of one or more of these elements, even modified, may give rise to legal action taken against you by the publisher. This protection will apply to all textual and graphic content of the site, but also to its structure, its name, and its graphic charter.

  1. VIRUSES, HACKING AND OTHER COMPUTER CRIMES

You must not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this Website, the server on which this Website is stored or any server, computer or database connected to our site. You agree not to attack this Website via a denial-of-service attack or a distributed denial-of-service attack. Any breach of this clause constitutes a criminal offence under applicable law. We will notify the relevant law enforcement authorities of any such breach and will cooperate with them in order to discover the identity of the hacker. Similarly, in the event of a breach of this clause, you will immediately cease to be authorized to use this Website. We accept no liability for any loss or damage resulting from a denial-of-service attack, virus or other malicious or technologically harmful device or material caused to your computer, equipment, data or information due to your use of this website or downloading files from it or any other sites to which this site has directed you.

  1. PROTECTION OF PERSONAL DATA

The customer is informed and accepts that his personal data may be collected on the site and used by UNIKTAG which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

UNIKTAG is committed to protecting and ensuring the security and confidentiality of its customers' personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or accessed by unauthorized third parties.

Customers' personal data is collected for the following purposes:

  • Order management
  • Customer information relating to offers and commercial information related to the brand;
  • strengthening and improving communication about the Website and the brand by sending, in particular, newsletters and special offers based on customer preferences observed on the site;
  • Improving and personalizing the services offered to customers
  • compliance with legal and regulatory obligations.

The customer's personal data is only kept for the period strictly necessary for the purposes set out above.

In accordance with the GDPR, the customer has the right to access, rectify and oppose personal data concerning him/her (hereinafter the “Data Protection and Freedoms rights”).

To exercise one or more of the data protection and freedom rights, the customer must send a request by email or by post to UNIKTAG customer service, by completing the contact form located on the site.

The response to the request made on the basis of one or more computer and freedom rights will be sent within 2 months of receipt of the request.

  1. COOKIES

 This section provides more information on the origin and use of browsing information processed when you visit our Site and on user rights.

Thus, when consulting the UNIKTAG Site, information relating to navigation may be recorded in "Cookie" files installed on the user's terminal (computer, tablet, smartphone, etc.).

UNIKTAG issues these cookies to facilitate user navigation on the site.

Cookies may be included in different areas of the Site.

Only the issuer of a cookie can read or modify the information contained therein.

Several options are available to the user to manage cookies. Any settings may change their internet browsing and their access conditions to certain services requiring the use of cookies.

The user can configure their browser software so that cookies are saved on their device or, on the contrary, that they are rejected, either systematically or depending on their issuer.

The user can also configure their browser software so that they are asked to accept or reject cookies from time to time, before a cookie is likely to be stored on their device.

  1. OUR RIGHT TO MODIFY THESE TERMS

We have the right to revise and amend these terms and conditions at any time. You are subject to the terms and conditions in force at the time you use this website or place an order, unless we are required by law or the relevant authorities to amend these terms, conditions or the privacy policy retroactively. In this case, any amendments will also apply to orders you have previously placed.

  1. APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products on this site will be governed by French law. Any dispute arising out of or in connection with the use of the site or such contracts will be subject to the non-exclusive jurisdiction of the French courts and tribunals. The provisions of this clause do not affect your rights as a consumer under applicable legislation.