Terms of Sales

Terms of Sales

These general conditions of sale apply in their entirety from June 15, 2023.

Any order of products from the UNIKTAG company implies the unconditional acceptance of these general conditions.

They are written in French in their original version which alone is authentic, taking precedence over any other version translated into a foreign language.

No particular condition can, without formal and written acceptance by the UNIKTAG company, prevail against these general conditions.

All contrary conditions set by the customer will therefore, in the absence of express acceptance, be unenforceable against the UNIKTAG company.

If any stipulation of these general conditions is declared void by a court or any other administration or authority, such a decision will in no way affect the validity of the other stipulations.

The fact of not exercising, at any time, a prerogative recognized by these general conditions, or of not requiring the execution of any stipulation of the agreement resulting from the said conditions can in no case be interpreted, nor as a modification of the contract, nor as an express or tacit waiver of the right to exercise the said prerogative in the future, or the right to require the scrupulous execution of the commitments entered into herein.

  1. SCOPE

These general conditions apply to all sales of products intended for end-user consumers, concluded from the website www.uniktag.fr , and in general by any other means of distance communication, but excluding sales to professional customers.


Any question relating to these general conditions, as well as to the services and sales they govern, which would not be dealt with herein, will be subject to the provisions of French law, excluding the Vienna Convention of 1980 on the sale international freight.

Failing amicable resolution, the dispute will be brought before the Commercial Court of Evry.


Company name: UNIKTAG

SIREN number : 952 481 653

Activity exercised APE : 1629Z manufacture and sale of articles for animals.


UNIKTAG offers for sale products precisely described on the website which can be consulted from the following address: www.UNIKTAG.fr

Although the UNIKTAG company makes every effort to ensure that the photographs of the products appearing on its website are faithful reproductions of the products, variations may occur due in particular to the components of each product and their technical characteristics, such as the resolution of any photograph representing the products. Especially in terms of colors although the company strives to reproduce the exact colors as well as possible.

The UNIKTAG company cannot therefore be held responsible for the inadequacies of certain graphic representations of the products displayed on its website.

The products comply with the French provisions in force relating to the safety, health of persons and consumer protection at the time of their placing on the market.


The customer can find out about the products offered for sale on the website.

If the customer wishes to place an order, he must follow the following steps:

  1. “Follow the instructions of the site and in particular, the instructions necessary to open a customer account.
  2. Complete, according to the instructions provided to him online, an order form made available to him where he will include the information necessary for his identification and in particular his surnames, first names, e-mail, postal address and delivery address.
  3. Check the elements of the order, identify and correct errors.
  4. Validate the order, the total price including all taxes, as well as the total price plus all processing and delivery costs.
  5. Use their discount code if applicable.
  6. Follow the instructions of the online payment server to pay the price including all taxes. »

The customer then receives electronically at the e-mail address that he will have provided and without delay a confirmation of acceptance of payment for the order.

At the end of the purchase procedure, the customer is recommended to download, save or print the general conditions of sale applicable at the time of the order, as well as the information relating to the order.

An order confirmation email will be sent to the customer at the address mentioned in the purchase form.

The customer who has chosen to buy the products presented on the site will definitively validate his order, in view of a summary displayed on the screen, by clicking on the "confirm" tab to demonstrate his commitment, his knowledge and his acceptance of the these general conditions of sale and its agreement concerning the purchase concerned.

Unless otherwise specified, once it has been validated, the order will be submitted to the UNIKTAG company for processing and cannot be modified or cancelled.


The product offers and prices offered by the UNIKTAG company are valid as long as they are accessible on the website and only within the limits of available stocks.

Unavailable products are mentioned on the site, in case of damage and if they still appear as available, the customer will be informed by e-mail or by simple mail upon receipt of the order.

The customer may then choose to request reimbursement of the price paid or the delivery of an equivalent or similar product, in return for the price he has paid.

The difference between the price initially paid by the customer and the price of the replacement product will either be refunded to the customer when this difference is in his favour, or will give rise to the payment of an additional price by the customer.

  1. PRICE

The prices of the products are indicated in euros and include all taxes.
Processing and shipping costs are the responsibility of the customer and are expressly indicated before the order is taken.

You will find the costs relating to the delivery in our "delivery" section, it is specified here that:

The UNIKTAG company can not be held responsible for any failure to meet delivery times, this being attributable to the postal services and does not give rise to any right to compensation or compensation insofar as the company has deposited the package within "5 days" of the order for normal shipping, "within three working days for a Colissimo or Chronopost".

“The prices displayed do not include any customs duties, taxes, royalties or various charges on the importation of goods due by the buyer or the recipient upon receipt of the order. To find out about these possible costs, UNIKTAG recommends that the buyer check with the competent authorities of his country or territory. »

The UNIKTAG company takes care to display prices that are consistent and accessible to as many people as possible by reducing its margins, therefore it is agreed that the prices displayed may change in particular according to the price of silver, the origin of the wood or the cost of manufacturing. Thus, UNIKTAG reserves the right to modify the prices appearing on its website at any time. However, the products will only be invoiced on the basis of the prices in force at the time of registration of each order, as they will appear on the website.


“A temporary promotion may be granted in the form of a “reduction voucher” giving the right to a reduction in value or percentage, depending on the case, and applying to eligible products.

The user must enter the code allocated to him in the zone of the basket provided for this purpose then validate the entry. The amount of the order will be automatically recalculated in order to take this reduction coupon into account. It is specified here that several reductions cannot be combined (several vouchers, vouchers and general discount, etc.) and that these are in no way exchangeable or refundable. Similarly, a reduction voucher whose code has been lost cannot be replaced or give rise to any compensation. »


The price is payable in euros "at the registered office of the UNIKTAG company", by "credit card", at the time of validation of the order for products ordered from the website or by bank transfer or check for any order of products. specific subject to a prior estimate.

No discount for early payment will be granted.

Constitutes a payment within the meaning of this article the actual provision of funds to the company UNIKTAG .

When payment is made by bank card, the transaction is immediately debited from the customer's bank card after verification of the latter's data, upon receipt of the debit authorization from the company issuing the bank card used by the customer.

In accordance with legal provisions, the commitment to pay by means of a payment card is irrevocable. By communicating the information relating to his bank card, the customer authorizes the UNIKTAG company to debit his bank card for the amount corresponding to the total price including all taxes plus all the costs to be paid.

To this end, the customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his. The customer communicates the sixteen digits and the expiry date of his credit card as well as, where applicable, the numbers of the visual cryptogram.

In the event that the debit of the price including all taxes plus delivery costs would be impossible, the online sale would be immediately resolved as of right and the order would be cancelled.


In accordance with the provisions of Article L.121-20 of the Consumer Code, when a sales contract relating to products has been concluded by the customer from the UNIKTAG company website, the customer will have a withdrawal period of seven (7) clear days from receipt of the products ordered. This period begins to run upon receipt of the items, the postmark being authentic.

When the seven-day period expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the first following working day.

Any withdrawal of a product order must be sent by the customer in writing to the following contact details of the head office:

73 Pasteur Street
91700 Sainte-Genevieve-des-Bois

Email: contact@uniktag.fr

Apart from the possibility given to the customer to withdraw within the time limit and according to the aforementioned conditions, the contract is firm and final from the moment of its acceptance by the customer.
Notwithstanding the preceding provisions, products whose packaging has been opened, having been used by the customer, or damaged, cannot be returned by the customer and will not be taken back.

In any event, the return costs in the event of withdrawal will be borne by the customer and must be sent by post or “tracking” package in order to ensure follow-up.

As soon as the product has been returned, and that it has not been damaged, the refund will be made by means of a check payable to the customer. Said check will be sent by registered mail with acknowledgment of receipt to the address indicated by the customer in his letter of withdrawal and failing that, to the billing address.

In accordance with article L121-20-2 of the consumer code, the right of withdrawal is excluded for personalized products and/or made to order.


The products are delivered to the address expressly provided by the customer at the time of the conclusion of the contract.

The delivery costs communicated to the customer before the acceptance of the order on the website, will be the sole responsibility of the customer.

The transfer of risk on the products takes place upon receipt by the customer.
Except force majeure, the products will be delivered within ten (10) working days from the effective payment of the price corresponding to each order validated by the Customer.

The UNIKTAG company may divide an order into several shipments depending on the availability of the products. In this case, the customer will be informed by e-mail.
Any modification of the order during the execution of the contract, accepted by the company, will necessarily lead to an extension of the delivery times.

The customer is required to check the condition of the packaging as well as the products upon delivery.
It is up to the customer to make the reservations and complaints that he deems necessary, or even to refuse the package, once he has noticed an anomaly such as a damaged package or packaging, a product missing from the documents attached to the delivery, etc.

The customer must ensure that the products delivered to him correspond to the order. In the event of non-compliance of the products in kind or in quality with the specifications mentioned in the delivery note, the Customer must inform the company at the email address contact@uniktag.fr or at the head office: UNIKTAG / 73 rue Pasteur / 91700 Sainte-Geneviève-des-Bois.


The customer benefits in any case from the legal guarantees of conformity of the goods to the contract and of hidden defects, according to the provisions reproduced below of the consumer code and the civil code.

However, when the repair of the product would incur costs higher than the price of the product delivered, UNIKTAG may decide to replace the product with an identical product.

Article L.211-4 Consumer Code

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L.211-5 Consumer Code

To be in conformity with the contract, the good must:

  1. Be specific to the use usually expected of a similar good and, where applicable: – correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model – present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
  2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L.211-12 Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 Civil Code

The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them.

Article 1648 paragraph 1 Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

Apart from proven cases of non-conformity of the product and/or hidden defect, the UNIKTAG company cannot be held liable for any damage to the jewelery occurring after the legal withdrawal period, i.e. 7 days after delivery or handling of the jewellery, and this due to the very nature of the product, certain variables (careful handling of certain parts, storage conditions, conservation, activities carried out, etc.) cannot be qualified and quantified by the UNIKTAG company and therefore cannot be attributed to it. Nevertheless and always with a concern for customer satisfaction, UNIKTAG undertakes to examine any request relating to the deterioration of a medallion or necklace article within the month following its purchase and reserves the right, depending on the case, to respond favorably to this asked.


The UNIKTAG company expressly reserves the ownership and exclusive use of all intellectual and industrial property rights belonging to it and of which the customer may become aware or make use within the framework of any sales contract.

The customer is prohibited from using, exploiting or reproducing the intellectual or industrial property rights belonging to UNIKTAG without its prior written authorization.
The customer is prohibited from filing any industrial property title relating to creations, inventions, designs and models, brands, plans, processes belonging to the company and protecting the products.

Personal information

The information concerning the customer, collected as part of any order for products from the website, is necessary for the UNIKTAG company to process these orders.
They are recorded in the company's customer file and may give rise to the exercise of the right of access and rectification by the customer with the customer service of the company UNIKTAG , in accordance with the provisions of the law " Computing and Liberties” of January 6, 1978.

Evidence and archiving

The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy.

These purchase orders and invoices can be produced as proof of the contract.


You acknowledge and agree that all copyright, trademark and other intellectual property rights in all information or content on this website will, at all times. You may use this information only to the extent that you are expressly authorized to do so by us or by those who granted the license. All the elements constituting this site belong to the publisher and are therefore protected by the legislation relating to intellectual property. Internet users therefore acknowledge that, in the absence of authorization, any total or partial copy and any distribution or use of one or more of these elements, even modified, will be likely to give rise to legal proceedings brought against you by the editor. This protection will cover all the textual and graphic content of the site, but also its structure, its name and its graphic charter.


You must not misuse the Website by intentionally introducing viruses, Trojan horses, worms, logic bombs and other malicious or technologically harmful devices. You must not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database connected to our site. You agree not to attack this website by means of a denial of service or a distributed denial of service. Any violation of this clause constitutes an offense under the applicable regulations. We will notify the appropriate authorities of any such breach and will cooperate with them to discover the identity of the hacker. Similarly, in the event of non-compliance with this clause, you will immediately cease to be authorized to use this website. We are not responsible for any loss or harm resulting from a denial of service attack, virus, or other malicious or technologically harmful device or material, caused to your computer, equipment, data or your information as a result of using this website or downloading files from it or files from other sites to which this site has directed you.


The customer is informed and accepts that his personal data may be collected on the site and used by UNIKTAG, which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data

UNIKTAG undertakes to protect and ensure the security and confidentiality of its customers' personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or accessed by unauthorized third parties.

Personal customer data is collected for the following purposes:

  • Order management
  • Customer information relating to offers and commercial information related to the brand;
  • the reinforcement and improvement of the communication of the Website and the brand by sending, in particular, newsletters and special offers according to the preferences of the customer noted on the site;
  • Improving and personalizing the services offered to customers
  • compliance with legal and regulatory obligations.

The customer's personal data is only kept for the duration strictly necessary for the purposes previously explained.

In accordance with the GDPR, the customer has a right of access, rectification and opposition to personal data concerning him (hereinafter the "IT rights and freedoms").

To exercise one or more of the computer rights and freedoms, the customer must send a request by email or by post to UNIKTAG customer service, by completing the contact form located on the site.

The response to the request made on the basis of one or more computer rights and freedoms will be sent within 2 months of receipt of the request.


 This section allows you to find out more about the origin and use of the browsing information processed when consulting our Site and about the rights of users.

Thus, when consulting the UNIKTAG Site, information relating to browsing may be recorded in "Cookies" files installed on the user's terminal (computer, tablet, smartphone, etc.).

UNIKTAG issues these cookies to facilitate user navigation on the site.

Cookies are likely to be included in different areas of the Site.

Only the issuer of a cookie is likely to read or modify the information contained therein.

Several possibilities are offered to the user to manage cookies. Any configuration will be likely to modify its navigation on the Internet and its conditions of access to certain services requiring the use of cookies.

The user can configure his navigation software in such a way that cookies are saved in his terminal or, on the contrary, that they are rejected, either systematically or according to their issuer.

The user can also configure his browser software so that the acceptance or refusal of cookies is offered to him from time to time, before a cookie is likely to be saved in his terminal.


We have the right to revise and modify these terms at any time. You are subject to the terms and conditions in force at the time you use this website or place an order, unless the law or the competent authorities oblige us to modify these terms, conditions or the privacy policy retroactively. In this case, any possible modification will also apply to the orders that you have previously placed.


The use of our website and contracts for the purchase of products on this site will be governed by French law. Any dispute arising from or related to the use of the site or to said contracts will be subject to the non-exclusive jurisdiction of the French courts and tribunals. The provisions of this clause do not in any way affect the rights that you benefit from as a consumer, under the applicable legislation in the matter.